Terms of Service

BloomVest Ltd (“BloomVest”, “we”, “us”, “our”) is a company registered in England and Wales. We operate a digital gifting platform at bloomvest.co.uk that enables people to send personalised monetary gifts to others.

By using BloomVest you agree to these Terms of Service (“Terms”). Please read them carefully.

Questions: hello@bloomvest.co.uk

BloomVest allows you to send real money as a personalised digital gift card:

1. You choose a gift - select a card design, occasion, personal message, and gift amount
2. You pay upfront - you pay the gift amount plus a platform fee at the time of sending. Funds are held securely by Stripe, our FCA-regulated payments partner
3. Recipient claims the gift - your recipient receives an email link, verifies their identity via a one-time code, and enters their own bank details privately through Stripe
4. Money is transferred - once the recipient’s account is verified, the gift amount is transferred directly to their bank account

At no point does BloomVest see or store payment card details or recipient bank account details. These are handled entirely by Stripe.

BloomVest charges a platform fee on every gift sent. The fee is:

• Minimum fee: £2.49 per gift
• Percentage fee: 3% of the gift amount
• You are charged whichever is higher: max(£2.49, 3% of gift amount)

Examples:

• £20 gift: fee is £2.49 (minimum applies, 3% = £0.60)
• £100 gift: fee is £3.00 (3% applies, higher than £2.49)

The total amount you pay (gift amount + fee) is shown clearly at checkout before you confirm payment. The platform fee is non-refundable once payment has been processed.

To use BloomVest as a sender you must:

• Be at least 18 years old
• Be resident in the United Kingdom
• Have a valid payment method accepted by Stripe
• Agree to these Terms and our Privacy Policy

By using our platform you confirm that you meet these requirements.

Every gift has a redemption period of 365 days from the date the payment is made.

• The recipient will receive a reminder email 7 days before the gift expires
• If the gift is not claimed within 365 days, it will automatically expire
• Upon expiry, the gift amount will be refunded to your original payment method
• The platform fee is not refunded on expiry
• Refunds typically appear within 5-10 business days depending on your card issuer

Before redemption: If the recipient has not yet claimed the gift, contact us at hello@bloomvest.co.uk and we will cancel the gift and refund the gift amount. The platform fee is non-refundable.

After redemption: Once the funds have been transferred to the recipient’s bank account, the transaction cannot be reversed. If you believe a payment was made in error or without your authorisation, contact your bank or card provider and contact us immediately.

Failed transfers: If a transfer to the recipient fails for any reason, we will contact you to arrange an alternative resolution.

When using BloomVest, you agree that you will:

• Provide accurate information when creating your account and sending gifts
• Not use BloomVest for any unlawful purpose, including money laundering or fraud
• Not attempt to circumvent our security measures or platform controls
• Keep your account credentials secure and notify us immediately if you suspect unauthorised access
• Only send gifts to people who have given you their email address and consent to receive communications from BloomVest

We reserve the right to suspend or terminate your account if we have reasonable grounds to believe these Terms have been breached.

All payments on BloomVest are processed by Stripe, Inc. Stripe is authorised by the Financial Conduct Authority (FCA) as an Electronic Money Institution (Firm Reference Number 900461). Stripe’s terms of service apply to the payment processing element of your transaction.

Recipient onboarding and bank account verification are handled through Stripe Connect Express. Stripe’s Connected Account Agreement applies to recipients.

BloomVest does not hold or control funds directly. Stripe holds funds during the period between sender payment and recipient withdrawal.

All content on bloomvest.co.uk - including the BloomVest name, logo, card designs, copy, and platform software - is the intellectual property of BloomVest Ltd and is protected by copyright and other applicable laws.

You may not copy, reproduce, or use our content without prior written permission, except as permitted by law.

To the fullest extent permitted by law, BloomVest’s liability to you is limited to the amount you paid us in the 12 months preceding your claim.

We are not liable for:

• Losses arising from a third party’s refusal to accept or process a payment (e.g. recipient’s bank)
• Indirect, consequential, or special losses
• Losses arising from events outside our reasonable control

Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice on our website at least 14 days before the changes take effect.

Continued use of BloomVest after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you also have the right to use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

BloomVest Ltd
Email: hello@bloomvest.co.uk
Website: bloomvest.co.uk