Questions and answers

You choose a card design, an occasion and a personal message, then pay the gift amount plus our platform fee upfront. Your recipient gets a link, verifies themselves with a one-time code, and enters their own bank details directly with Stripe. Once that is done, the gift amount is transferred to their bank account.

The platform fee is £2.99 plus 2.5% of the gift amount. A £30 gift costs £3.74 in fees, a £100 gift costs £5.49. The total (gift amount plus fee) is shown before you pay, and the recipient always receives the full gift amount.

Gifts start at £30 and go up to £500.

No, only their name. You share the claim link with them yourself, by whatever means suits you. Because of that, they will not hear anything from BloomVest until you pass the link on, so it is worth sending it soon after you create the gift.

Open the link the sender shared with you, verify your identity with a one-time code sent to your email, and enter your bank details with Stripe. The gift amount is transferred to your bank account once that is complete.

Your bank details are entered directly with Stripe, our payments provider, not with BloomVest. BloomVest never sees or stores them.

Once your account with Stripe is verified, we start the transfer straight away rather than waiting for a scheduled sweep. From there it follows Stripe’s standard bank payout timing, which is usually a matter of days. We cannot promise same-day arrival: new Stripe accounts in particular can occasionally be held for extra checks before the first payout goes through.

It is held by Stripe, our payments provider, between the moment you pay and the moment your recipient claims the gift. BloomVest does not hold or control the funds directly.

Every gift can be claimed for 365 days. If it is not claimed within that time, it expires automatically and the gift amount is refunded to your original payment method. The platform fee is not refunded.

BloomVest Ltd is not authorised or regulated by the Financial Conduct Authority. Your money is held and moved by Stripe, which is authorised as an Electronic Money Institution, and it never sits in a BloomVest account.

Your account page lists any unfinished gifts with a link to pick up right where you left off. If you do not come back to it, we send a reminder by email a day later.

Use the forgot password page to reset it by email.

Reach us through the contact page and a person will read your message.